Frequently Asked Questions

Do you take commissions?

I’m currently not taking commissions until further notice. On the rare OCCASION that I open up COMMISSIONs, my email list and Instagram followers will be the first to know.

Do you sell the originals of your paintings?

Yes, I do have my originals available for sale. If there was one in particular you are interested in please email us and we will get back to you as soon as possible. Please note that majority may have been sold.

Will you be selling at ____ convention?

My team and I travel to the majority of anime, gaming and comic conventions across the US. For specific events in a city near you, check out our event calendar that is updated on a regular basis.

How should i frame my print?

Every print is different, and it is ultimately up to you how you want to frame your prints. For suggestions check out our Framing Guide Post!

How is my print packaged?

  • 11 x 14” prints are sealed with a spill-proof plastic sleeve, and packaged flat in a sturdy cardboard mailer. We also place a bright red “Do Not Bend” sticker on the outside of the mailers to remind those handling your package to handle it with care.

  • 18 x 24” prints are carefully rolled in a spill-proof plastic sleeve, and placed in a durable cardboard mailing tube.

 

When Will My Order Ship?

Orders on average will be processed and shipped within 1-2 business days.

Limited Edition prints are made to order and take 3-4 business days to process and ship. If you have any questions or concerns REGARDING your order, please feel free to contact us.

How Much is shipping?

All orders are shipped out from our studio in Santa Ana, California. Local pick up is available upon checkout for California residences only. Shipping prices vary depending on location and weight of the order.

Domestic United States

  • USPS First Class Package - $2 ( 3-5 business days)

    • the order must weigh under 16 oz.

  • USPS Priority Package - Ranges from $5.00 - $14.00 (2-3 business days)

International

  • USPS First Class International - Starting at $30.00* (7-21 business days)

    • *Based on packages that weigh less than 16 oz.

    • International buyers are responsible for any additional duties & custom charges as your country requires.

I chose local pick-up as my shipping option, when can i come to the studio for a pick-up?

If you chose local santa ana pickup as your shipping option, you may schedule your pick up appointment here.

 

If you have any other questions, please feel free to contact us below, and we will get back to you as soon as possible.

Customer Service Rep - Choko Pascual

Customer Service Rep - Choko Pascual

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