FAQ

 

  • Do you take commissions?
    • I'm currently not taking commissions at this time. SIGN UP for my email list, and you will be the first to know when commissions reopen. 
  • Is the Pascual Productions studio open to the public?
    • Yes, please contact us to schedule an appointment before your visit.
  • How long are your prints available in your shop?
    • Each newly released print will have a lifespan of 3 months online. After 3 months that print will then be archived with my previous paintings.
  • How do I purchase your older prints?
    • A handful of prints are exclusively available at conventions throughout the year in the US.
    • Be a part of my email list for exclusive access to my archived print shop.
  • When will your online archived print shop reopen?
    • Sign up for my email list to learn more!
  • How is my print packaged?
    • 11x14" prints are sealed with a spill-proof plastic sleeve, and packaged flat in a sturdy cardboard mailer. We also place bright red "DO NOT BEND" stickers on the outside of the mailers to remind those handling your package to handle it with care.
    • 18 x 24" prints are carefully rolled in a spill-proof plastic sleeve, and placed in a durable mailing tube. 
  • How much is shipping?
    • Domestic United States
      • USPS First Class Package - FREE*
      • USPS Priority Package - $3.00 
      • USPS Priority Express - $20.00
        • *In order to qualify for FREE shipping, the order must weigh under 16 oz.
        • 18 x 24" prints must be shipped via USPS Priority Package.
    • International 
      • USPS First Class International (Canada) - Starting $12.00*
      • USPS First Class International (Rest of the world) - Starting $20.00*
        • *Based on packages that weigh less than 16 oz.
  • How long does it take for my package to arrive?
    • Allow 1-2 business days for orders to be processed and 3-5 business days for standard shipping.

    • All packages are mailed out from our studio in Lake Forest, California. Local pick up is available upon request.

    • For a quicker delivery, you have the option to upgrade your shipping to USPS Priority Mail for an additional cost.

    • *LAST CALL FOR HOLIDAY SHIPPING IS DECEMBER 17*

      • All orders expecting to be delivered by Christmas MUST be placed before the deadline.

      • We are not responsible for late delivery once the package is handed off to USPS.

  • Do you ship internationally?

    • Yes, international orders are shipped via USPS First Class Package International, please allow 7-21 business days

      • *International buyers are responsible for any additional duties & customs charges as your country requires*

  • How should I frame my print?

    • I suggest to mat and frame the prints according to your liking. Standard black frames with an off white mat work well.

      • For 11x14" prints: Use a 16x20" frame with a mat opening for an 11x14" image.

      • For 18x24" prints: Use a 24x36" frame with a mat opening for an 18x24" image.